1. Making a reservation
Bookings can be made either by phone, fax, email or using the online application form.
Full name, gender, age information(D.O.B), contact number and email are required to place a booking. Additionally, your passport number and expiry date are essential in the case of the issuance of an eticket.

After your booking request has been received, we will process it immediately and reply with a confirmation email. If your application falls on a weekend or holiday, we will process it on the next working day. Should you not receive a reply from us within 2-3 working days after making a reservation, please notify us directly by phone or at the following email: mail@jck.co.jp

After confirmation of booking
Payment is required within 3-5 days after confirmation of booking. We will notify you by email when payment has been received.

After verification of payment, ticket delivery.
Tickets will be sent to your mailing address within Japan at a fee of 500yen. You are expected to receive them approximately 7 days before your departure date.

For overseas delivery, additional postage charge will be required. Alternatively, certain tickets can be placed at the airport for your collection on the departure day. A sending charge is required(500-1000yen) for this service. An email bearing the collection details will be given to facilitate collection.

E-ticket
Whenever possible eticket will be used.

2. Payment matter

- Money transfer through the bank
When make a money transfer, it is the customer's responsibility to bear the transaction fee levied by the bank. As mentioned earlier payment is required 3-5 days after confirmation of reservation, however in the case of an urgent issuance of ticket prompt payment is required.

Bank of Mitsubishi UFJ
Jimbocho branch
Ordinary account　0655757
JCK Co. Ltd

3. Important notice for international passengers

Passengers are responsible for checking in at least two hours prior to departure. Failure to show up during the check-in time is the passenger's responsibility and further re-endorsement with other airlines and refunds are strictly not applicable.

We are not responsible for any omission on your part, such as not renewing your passport, not obtaining a proper visa, or any immigration conflicts.

You are advised to reconfirm the flight schedule directly with the airlines as unforeseen changes in the airlines schedule may occur. It is therefore the passengers' responsibility to reconfirm their onward and return flight reservation.

We will not be responsible for any flight cancellations due to any unforeseen circumstances such as natural disasters, outbreak of war, curfews and riots, strikes, hijackings and alterations in the airlines' flight schedule.

Passengers must safekeep their tickets as any lost, theft or damages to the air tickets may affect one from taking the flight.

Please ensure that your personal particulars are correct when receiving our booking confirmation and when receiving the tickets. This is very important as the airlines may reject you from boarding the flight if the name in the passport and the actual ticket issued differs.

4. Frequently asked questions, FAQs

How do I know whether there is any availability
Unfortunately our online booking system is not hooked to the reservation system, therefore availability has to be ascertained by phone or email.

What payments do you take?
We accept payments in cash or by bank transfer only.

5. Can I cancel my ticket after it has been issued?
Any cancellation after a ticket has been issued would incurr penalty charges. Penalty charges are calculated from the first date of departure and varies according to the ticket type. International flights, domestic flights, package tours, rail tickets and accommodations each have its own cancellation policy. Please be sure to read them before making your booking. You have deemed to have agreed to the terms & conditions when making a booking with us.

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